Shipping Please note that SkatePal is run by a small team of part-time staff. Please allow up to 2 weeks for dispatch. We appreciate your patience. All international orders are sent via Royal Mail and you will receive a tracking number by email once shipped. If you think there has been an issue, don’t hesitate to contact us on: shop@skatepal.co.uk
Order process Once we receive your order you will be notified with an email confirmation. This email contains your order number, and can be used as a proof of purchase. You will also receive an email once your order has been shipped.
Customs charges Note that custom charges may be incurred when ordering from outside the UK. SkatePal is not responsible for any custom charges or import taxes received by the customer, and unfortunately, we have no way of predicting which countries or orders may receive additional costs ahead of time.
Returns All returns or exchanges must be made within 30 days of being received. If an item is damaged, unsuitable or faulty and you wish to return it, please inform us via shop@skatepal.co.uk
Unless claimed damaged or faulty all items should be unused and in a resellable state to be accepted for return. Please note, the customer is responsible for the return cost of the item unless the item is damaged. SkatePal will cover the shipping costs of any damaged replacements or exchanges.
For international returns, please mark returned packages ‘Returned Items’. SkatePal will not pay import charges and taxes if this is not written on the package and customs form.
Out-of-stock and cancellations For items currently out-of-stock but which we plan to restock, we will add a box for you to register your interest. You will receive an email once it’s back in stock. If an item happens to be out-of-stock after ordering, we will email you to discuss how to proceed.
Liability SkatePal cannot take responsibility for items not received because of incorrect addresses put on ordering. Please double check before finalising the order.
Accepted payment methods Please note that we only accept credit / debit card payments via Paypal, Apple Pay and Venmo.
Large Orders If you’re looking to place a large order, please get in touch with shop@skatepal.co.uk to discuss shipping options.
Customer Service For any other questions don’t hesitate to contact us at shop@skatepal.co.uk
